Mackarness & Lunt
Complaints
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We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can access our full complaints procedure here. Making a complaint about a service issue will not affect how we handle your case.
If you wish to make a complaint about how we use your data, please contact us and we will acknowledge your complaint within 30 days and we will comply with the Data Protection Act 2018 and the Data (Use & Access) Act 2025.
Data Protection law
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint, and,
Not later than one year from the date of the act or omission being complained about; or;
Not later than one year from the date when you should have realised that there was cause for complaint.
There may be circumstances where the Legal Ombudsman has a discretion to accept out of time complaints, please refer to the Legal Ombudsman’s website for further details at www.legalombudsman.org.uk
The Solicitors Regulation Authority can help you if you are concerned about our any non-service aspect of the firm. This includes any issue that you believe should be considered by the professional regulator of solicitors.
You can raise your concerns with the Solicitors Regulation Authority at www.sra.org.uk
If you would like more information about the Legal Ombudsman please contact them:
- Legal Ombudsman PO Box 6167, Slough, SL1 0EH
Mackarness and Lunt provide bespoke legal advice to give you peace of mind. We have provided a wide range of legal services to individuals and businesses in Petersfield and further afield for over 100 years. During this time we have maintained our reputation as an approachable law firm with a solid base in the community. We continue to enhance our client experience as our absolute priority.